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Get in touch
Questions, feedback, a correction to our figures, or a data request — we read every message. There's no contact form to wrestle with; just email the right address below.
📬 How to reach us
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General & feedback
Questions about the tool, suggestions, bug reports, or partnership enquiries.
hello@solarcreditcalculator.com
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Privacy & data requests
Access, correction or deletion of your data, and any privacy concern.
privacy@solarcreditcalculator.com⏱️ What to expect
- 📨We aim to reply within 5 working days. The calculator is an independent project in BETA, so please bear with us at busy times.
- 🗑️For data deletion or access requests, please email the privacy address above. We respond to verified requests within 30 days, as set out in our Data Retention & Deletion Policy.
- 🧾We don't operate phone support or user accounts — email keeps a clear written record for both of us.
💡 Before you write
A few things that might answer your question faster:
- 🔍How the estimate is built and where our data comes from is explained on the About page.
- 🛡️What we collect, why, and your rights are covered in the Privacy Policy.
- 📜The rules for using the tool — and the important disclaimers — are set out in our Terms of Service.
- 📐Remember our figures are an estimate, not a quote — always get a written quote from an MCS-certified installer before committing.
⚖️ Complaints
We'd like the chance to put things right first. If you have a privacy concern,
please contact us and we'll do our best to resolve it. You also have the right to complain to the
UK's data protection regulator, the Information Commissioner's Office (ICO), at
ico.org.uk/make-a-complaint.
🚀 Or just try the calculator
Most questions are answered the moment you see your own numbers.